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FREQUENTLY ASKED QUESTIONS
Looking for more info about one of our products, services, or a pending order?
Check out our list of frequently asked questions below for some quick answers.
If you can’t find an answer, please get in contact with us and we will get back to you as soon as possible.
Most Asked
Do you do custom orders?
Yes, definitely! We love custom orders. Please send us a message via our contact form.
How long is the process time?
Our turnaround time is about 2 weeks. If you need something sooner, please send us a message to discuss rush options.
Shipping
When will my order be shipped?
Please allow between 7-10 business days for your order to be completed. All products are made to order so on occasion this may be longer due to delays. Please see our delivery policy.
Do you ship internationally?
Unfortunately, at this stage we only deliver within Australia.
Can I pick up locally?
Yes! We are located in Maddingley, Victoria 3340.
Returns & Refunds
Can I return my order?
Due to items being personalised, no returns will be accepted unless items arrive faulty or damaged. Please see our return policy.
Can I get a refund on an order if I changed my mind?
We do not offer a refund for change of mind. Please see our return and refund policy.
Payments
What payment options are there?
We currently offer PayPal, credit card and direct bank transfers.
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